Client Snapshot
For more than 150 years, this Client has been a leader of innovative
research and manufacturing of health care and agriculture products
around the world. They leverage their talent and latest
technologies to develop new molecules for use in the most
innovative products and solutions with the purpose of improving
the health of humans, animals, and plants. A foundational element
of their success is their profound understanding of the biochemical
processes in living organisms. Through their ongoing efforts of
partnering with veterinarians, pet owners, and farmers, the Client
provides prevention and treatment to over 30 million animals
across all seven continents and more than 120 countries.
The Challenge
The same attention to detail that goes into preparation and
development of these products must be taken with the Client’s
supply chain. Ensuring these products make it into the hands of
those veterinarians, pet owners, and farmers relies heavily on a
seamless logistics and distribution strategy. If a shipment were to
get lost or experience a temperature excursion, there would be
major repercussions. Aside from the high costs and significant time
investment to reproduce the products, the health of many animals
would be at risk.
Unfortunately, this was the case with the Client’s previous logistics
partner. The Client was experiencing poor customer service,
extreme delays in communication, and incorrect rental type of
Active System Management. These issues prompted the Client to
reevaluate their logistics provider, which ultimately led them to
partnering with the People-Inspired team at eShipping for their
global temperature-controlled active service needs.
The Solution
The eShipping International Team took a strategic approach, as we
do with onboarding all Clients, by first analyzing the entirety of the
Client’s temperature-controlled shipping needs including their
current routing, airline partners, and overall management of their
supply chain. Our Solutions Team independently researched which
airline or combination of airlines would best optimize the routing
and transit times for the Client’s destinations.
One of the solutions presented itself with a unique set of
challenges; the destination station for one of the major airlines in a
heavily-trafficked lane wasn’t yet set up to receive active
temperature-controlled units. So we did what any People-Inspired
logistics company would do – we worked with the airline’s pharma
team on the infrastructure and operating procedures to implement
those capabilities. Once the new systems were tested and
approved, our International Team went to work scheduling the first
of many active temperature-controlled shipments to the
destination.
The Results
Since onboarding and managing the Client’s Active
Temperature-Controlled Shipping, all shipments have arrived at
their destinations without shipping delays and without temperature
deviations throughout the journey. eShipping’s International Team
is personally managing the Client’s shipments while providing them
with timely communications and the highest level of service. As the
client continues to expand their distribution to veterinarians, pet
owners, and farmers around the world, eShipping provides them
with optimized solutions and works with airlines to implement
active temperature-controlled capabilities as needed.
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